Responsible Gambling at 99Kopitiam
Play for fun, stay in control, and use the tools we provide—limits, time-outs, self-exclusion, and reality checks—to keep your experience safe and positive.
Last updated: 10 Sep 2025
Our Principles
- Entertainment first: Gambling should never be a way to make money.
- Control & transparency: Clear information about balances, play time, and history.
- Protection: Tools to help you set boundaries and take breaks whenever needed.
Set Personal Limits
Deposit, Loss & Wager Limits
- Go to Account Settings → Limits or Cashier → Limits.
- Choose a limit type (deposit, loss, or wager) and a period (daily/weekly/monthly).
- Confirm changes. Lowering limits may take effect immediately; increasing limits may be delayed for safety.
Session Time & Reality Checks
- Enable Reality Checks to receive periodic reminders about your time played and net position.
- Use session timers to end play automatically after a chosen duration.
Time-Outs & Self-Exclusion
- Short breaks: Apply a time-out (e.g., 24 hours or 7 days) to pause deposits and play.
- Self-exclusion: Choose a longer period if you need more time. You won’t be able to access gameplay during this period.
- To activate, go to Account Settings → Responsible Gambling or contact support for assistance.
Underage & Account Security
- 99Kopitiam is strictly for 18+ users. Do not share your password or device with minors.
- Use device/app locks and log out from shared devices.
Signs of Problem Play
- Chasing losses or spending beyond your plan.
- Playing longer than intended or skipping responsibilities.
- Borrowing money to gamble or hiding activity from family/friends.
If any of the above feels familiar, consider taking a break, lowering limits, or speaking with a professional counselor.
Our Commitment
We continually review our safety tools and policies to protect players. If you have suggestions that can make 99Kopitiam safer, please let us know via support.